Returns

Returns & Refunds

We want every Sierra Loom order to feel honest, clear, and cared for.

Made-on-demand products

Many Sierra Loom products are made specifically after an order is placed. Because of that, returns for buyer’s remorse, wrong size selection, or preference changes may be limited.

Damaged, defective, or incorrect items

If an item arrives damaged, defective, misprinted, or different from what you ordered, contact us as soon as possible at support@sierraloom.com. Include your order number and clear photos.

Review window

Please contact us within 30 days of delivery for order issue review. We will evaluate the situation and work toward a fair resolution where possible.

Refunds or replacements

When an issue qualifies, we may offer a replacement, refund, or other resolution depending on the item, issue, and fulfillment partner requirements.

Before sending anything back

Please contact us before returning any item. Unapproved returns may not be accepted by our fulfillment partners.