Privacy Policy

Information we collect

We may collect information you provide when placing an order, creating an account, contacting support, or interacting with the site. This may include name, email, shipping address, order details, and messages you send us.

How we use information

We use customer information to process orders, provide support, communicate about purchases, improve the site, protect against fraud, and comply with legal obligations.

Store and fulfillment partners

Sierra Loom may share order details with ecommerce, payment, shipping, analytics, and fulfillment providers only as needed to operate the store.

Analytics and cookies

The site may use analytics, cookies, or similar technologies to understand traffic, improve performance, and support shopping functionality. See our Cookie Policy for more.

Customer stories

If you share a story, photo, or testimonial, Sierra Loom will not publish it as part of a public Story Wall or marketing feature without permission.

Google Customer Reviews

After you place an order, you may be offered the option to take part in Google Customer Reviews. If you agree, Google will email you a short survey about your experience after your order is expected to arrive. To do that, we share your email address, order number, country and estimated delivery date with Google. Taking part is optional, and Google handles the survey under its own privacy policy.

Contact

Privacy questions can be sent to support@sierraloom.com.